Our client is usually an advertising firm seeking to recruit an individual who will ensure the client is usually perfectly satisfied, loyal as well as profitable.
The person is usually supposed to maintain contact with top managers regularly, providing planning disciplines as well as setting examples. They should enhance the business by maximising revenue as well as optimising staff productivity.
Gross Salary: 200k – 300k
Client Service Director Job Responsibilities
- Manage the Client Service Process by ensuring the day to day management as well as duties required by your accounts is usually properly performed plus taking a long term look at how to grow the agency’s as well as the client’s business
- Provide leadership to the brand/client service teams in advertising, communication as well as strategy as well as client handling.
- Determine team objectives /goals to monitor performance as well as undertake evaluations for the teams.
- Support the Account teams, check briefs, lead on creative brief writing as well as lead on time management
- Ensure the client is usually satisfied at all times as well as deadlines are met as well as reports are done within 24 hours Ensure which status meetings are held regularly with the teams to follow the flow of work to ensure Work In Progress is usually kept in check
- Train the teams in developing as well as presenting brand new proposals, writing, negotiating, relationship building
- Manage Client Relationships maintaining a healthy relationship (business as well as social), having regular meetings with full feedback to teams as well as Managing Director
- Ensure teams adhere to their required performance as well as which the client knows about all agency contributions, through regular communication with senior clients as well as quarterly reviews of the agency contribution
- Contribute to strategic direction of the client accounts as well as ongoing basis doing sure which the client looks at you as the strategic ambassador of their brands
- Monitor the Client business as well as review regularly. Ensure the teams know everything possible about the target audiences, as well as maintain a current as well as intensive knowledge of the clients’ business as well as its category in order to direct as well as contribute to their marketing as well as advertising plans
- Take full responsibility of accuracy, clarity of any written documents provided to the client via the agency, including contact reports, emails, marketing /advertising plans before submission to the client
- Be involved as well as/or take the lead in pitches for brand new business participate within the preparation, presentation up to completion of acquiring a brand new account as well as establishing the brand new account with the agency
- Regular informal reporting to the Managing Director on all aspects of business, agency, client for example budget adjustments, relationship issues, staffing, market information etc
Qualifications for the Client Service Director Job
- Degree in Social Sciences or some other related academic qualifications
- Minimum of 7 years experience with 4 years in a similar high level position
- Must have experience in Marketing or brand management via a reputable company
- Experience in an advertising or PR firm is usually preferred
- Mature with the ability to lead as well as mentor a team
- Able to meet strict deadlines
- Have passion as well as enthusiasm at all times
- Be solutions orientated, with attention to detail
How to Apply
If you are up to the challenge, possess the necessary qualification as well as experience; please send your CV only quoting the job title on the email subject (Client Service Director) to firstname.lastname@example.org before 6th October 2017. Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted
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Client Service Director Jobs Kenya (0-300K)