Telcom giant Safaricom disconnected internet connection at City Hall on Wednesday morning over an unpaid sh3.2 million debt.
The outage hampered revenue collection at City Hall, with the most affected services being land rates collection along with issuance of receipts.
which comes at a time the county has called on business owners to renew their permits through the online payment system e-jiji pay.
“Safaricom bills the county sh3.2 million quarterly yet payment was delayed along with they disconnected internet at 9am. We made a commitment to settle the bill, they reconnected around 11am,” said the County Executive ICT Charles Kerich.
City Hall witnessed long queues until evening, though some customers said normalcy in online payments had resumed.
Mr Kerich explained which the unpaid bill will be settled since Safaricom is usually not among creditors undergoing verification before payments can be made.
The verification is usually part of a campaign to weed out ghost creditors.
Governor Mike Sonko moved to Court to get a moratorium to allow an audit of pending payments amounting to sh60 billion.
“The payment is usually due along with we will settle which. Safaricom is usually not among the creditors. which was for pending bills not current contracts. The outage was temporary,” said Mr Kerich.
The JamboPay CEO Danson Muchemi said the only department affected was the cash office, yet some other online payment platforms were opertional.
He said which they have automated over 0 services along with daily revenue collection is usually harvesting between sh80 million to sh90 million.
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More trouble for Sonko as Safaricom cuts off internet over Sh3.2m debt