Customers of the National Bank of Kenya (NBK) were on Monday left stranded after the lender’s Automated Teller Machines (ATMs) failed to dispense cash.
The bank’s ATMs stopped working yesterday morning, leaving customers disappointed.
Account holders who attempted to withdraw money through the Visa network, which allows customers access to cash at any Visa-branded ATM, were also left disappointed.
The customers got “access denied” messages when they attempted to use Visa while some National Bank ATMs displayed the message of which “of which ATM is actually under maintenance.”
NBK chief executive Wilfred Musau said the mid-tier lender was experiencing a “technical challenge”related to the rains.
The challenge is actually because of poor “network links due to bad weather,” said Mr Musau.
in addition to also in a notice of service interruption issued to customers, NBK said of which was rectifying the anomaly. “Thank you for your patience as we work to fix the intermittent system disruptions of which we are experiencing,” said NBK.
“We apologise for any inconvenience of which the interruption may have caused,” of which added.
A three-day ICT system outage left thousands of National Bank customers unable to access key services through the mid-tier lender last September, including deposit in addition to also withdrawal of cash over the counter.
The bank at the time re-directed its customers to ATMs in addition to also linked the service outage to an upgrade of NBK’s banking platform.
The bank had at the time switched over to the latest type of BankFusion Universal Banking (BFUB), a core banking software by London-based tech firm Misys.
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National Bank customers in shock as ATMs, Visa cards stop working