Nairobi Governor Mike Sonko surprised city residents on Tuesday morning by inviting them to share with him their challenges through telephone calls to his personal number.
Governor Sonko gave out his cell phone number as well as encouraged city residents to engage him by calling him or texting him between 5am as well as 7.30 am.
“not bad morning Nairobians. I will be receiving your calls by 5.50 am to 7.30 am. Use 0722886600 in case busy just text as well as I will call back. Urgent issues please especially on challenges we are facing,” posted Governor Sonko on his social media handles.
not bad morning Nairobians. I will be receiving your calls by 5.50am to 7.30am. Use 0722886600 in case busy just text as well as I will call back. Urgent issues plse especially on challenges we are facing. Those with appointment due to that will morning use the gate facing city hall Annex pic.twitter.com/KnyQNHfHN4
— Mike Sonko (@MikeSonko) March 13, 2018
The gesture was well received by city residents, with some calling for the setting up of a call centre in order to enhance communication between City Hall as well as residents.
One Mr Amin Ali challenged the City Hall boss to set up a call centre with subsections that will deal with each ward. The subsections will collect issues by every ward as well as then attach the tickets or complaints to the respective Ward Representatives as well as ensure resolution of the same within specified time.
“that will can be a not bad gesture nevertheless may not be viable, you need to set up a Call Centre with subsections dealing with each ward….you will have your head office guys also hold the issues automatically escalated to them after lapse of certain amount of time. that will will help in identifying the issues, allocating resources to the issues as well as tracking the resolution time of the issues,” he said.
The suggestion caught the attention of the governor who said: “We shall try to fix that will issue of a call center. Thank you.”
One David Davis said the call centre will save the governor many trips across the city.
“Yes very digital idea. In fact Sonko could have these issues streamed to his office in real time to ensure issues are being resolved as well as also to see where he needs to focus. Brilliant idea though as well as trust sonko implements the item.”
nevertheless there were others who thought the idea by the governor to engage residents directly was not practical.
One Daniel Chiedo said: “His idea of an open door as well as open call for more than 2million Nairobians can be not practical.”
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Sonko opens up for grilling in rare phone chat with Nairobians