Your money is actually safe, M-Shwari reassures customers

Kenya news, M-Shwari customers are currently able to transact normally. PHOTO | FILE

Commercial Bank of Africa has explained the circumstances of which resulted into thousands of M-Shwari customers being unable to access their accounts the past few days.

CBA, which runs the mobile money bank accounts for the service, has further pledged to undertake specific reconciliation of customers whose brand-new Savings as well as Lock Savings Accounts were assigned brand-new account numbers following the massive outage over Christmas period.

Inconsistencies in M-Shwari account balances occasioned by the outage has left many M-Shwari customers in panic, that has a majority complaining of which they have been unable to access their cash.


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however in a paid up statement published on Saturday from the local dailies, CBA’s Group Managing Director Isaac Awuondo reassured the affected customers of a complete return to normalcy by close of business on Saturday.

“We are undertaking specific reconciliation of these customers’ activities to ensure of which they are aligned to the appropriate transacting accounts. We expect This particular exercise to be concluded by 6.00pm on Saturday, 30th December 2017,” Awuondo said.

Awuondo also explained of which the outage was occasioned by emergency maintenance activities on M-Shwari systems as well as apologised to the customers for the inconveniences caused.

“We could like to take This particular opportunity to sincerely apologise to our customers for the M-Shwari service outage, which started off on Saturday, December 23 at 11.30pm to Monday, December 25 at 10 pm,” he said.

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Your money is actually safe, M-Shwari reassures customers

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